Effective Date: January 1st 2024

This Privacy Policy describes how TRATEZ Inc and TRATEZ LLC (“Tratez,” “we,” “our,” or “us”) collect, use, and protect your personal information when you visit or make a purchase from [www.tratez.com] (the “Site”).

We are committed to respecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

When you browse our store or place an order, we may collect the following:

• Your name and surname
• Your pet’s name
• Your email address
• Your shipping and billing addresses
• Your phone number
• Payment information (processed securely by third-party providers)
• Your IP address, browser type, and device data
• Your on-site behavior (page views, navigation patterns, clicks)

We collect this data to:

• Process and fulfill your orders
• Communicate with you about your purchase
• Provide customer support
• Improve our website’s usability and functionality
• Personalize your shopping experience
• Send you marketing emails (if you opt-in)

We only share your information with trusted service providers necessary to fulfill your order or support our business operations. These may include:

• Payment processors (to securely handle transactions)
• Warehousing and fulfillment partners (to pack and ship your order)
• Shipping carriers (to deliver your product)
• Email service providers (to send order confirmations and marketing emails)
• Analytics tools (to help us understand user behavior and optimize the site)

We do not sell or rent your personal data to any third party.

Yes, we use cookies.

Cookies help us:

• Improve your browsing experience
• Remember your preferences and cart contents
• Analyze website traffic and performance
• Serve relevant advertisements via platforms like Facebook and Google

By continuing to browse our site, you consent to our use of cookies in accordance with this policy. You can disable cookies through your browser settings, but doing so may limit some site functionality.

If you are a California resident, you have the right to:

• Request access to the personal data we collect
• Request deletion of your personal data
• Opt out of any sale of personal data (we do not sell personal data)

To exercise your rights under the CCPA, email us at: support@tratez.com

We may verify your identity before fulfilling any requests.

We retain your personal data only as long as necessary to:

• Fulfill your orders
• Comply with legal or tax obligations
• Support business operations

If you wish to have your data deleted, email us at support@tratez.com. We will process your request promptly unless retention is required by law.

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from anyone under 13.

If you believe your child has provided us with personal data, please contact us, and we will delete it immediately.

At any time, you may email us at support@tratez.com to:

• Request access to your data
• Request deletion of your data
• Withdraw your consent (if previously given)

We take data protection seriously and will always do our best to secure and respect your personal information.

Thank you for trusting Tratez.