Shipping & Returns 

With TRATEZ, not only do we believe in providing the best quality supplements for dogs but we also provide the best customer service to their owners. 

 

AMAZON SHIPPING TIME

Please note we have 24 hour processing times. 

Also Note - All orders placed on Friday past 12pm, Saturday & Sunday will be shipped MONDAY. 

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States 

2-5 Business Days 

Alaska, Hawaii and U.S. Territories

Max delivery time 14 business days.

You will receive an email with a tracking number once your order is shipped.

 

Refunds & Exchanges

 

At TRATEZ, we believe in RESULTS - not quick "fixes."

That's why we offer a 90-Day Money Back Guarantee to customers who commit to giving their dog the full, recommended dose for 90 consecutive days.

We do this because REAL CHANGE TAKES TIME.

While some dog's show improvement very quick, many dog's only begin to show visible improvement after several weeks.

If you are not willing to give your dog the full 90-day opportunity to feel better - PLEASE DO NOT BUY OUR PRODUCT.

 

IMPORTANT NOTES:

 

  • Our chews must be used consistently for 90 days to qualify for a refund
  • Refunds will not be issued based on taste preferences. If your dog is very picky, we ask that you try mixing the chews with food or favorite treats.
  • Refund requests made before the 90 days will not be approved, unless the product was damaged or defective.

WE'RE HERE TO HELP YOUR DOG THRIVE - BUT ONLY IF YOU TRULY COMMIT TO GIVING THEM THE TIME AND CONSISTENCY THEY DESERVE.

 

Don't rush the process, issues that take years building up deserve at least a few weeks correcting. ❤️ ❤️

 

To inquire further please reach out by sending an email through the Contact Us page.