We process orders within 24 hours (excluding weekends).

Orders placed after Friday at 12 PM ship out Monday morning.

Estimated Delivery Times:

• 🇺🇸 Continental USA: 2–5 business days
• Alaska, Hawaii & U.S. Territories: Up to 14 business days

You’ll receive a tracking number as soon as your order ships.

📦 Product Returns

We care deeply about your pet’s health and happiness. Since we can’t ensure the safety or freshness of our edible products after they leave our facility, we’re unable to accept returns on them. We may suggest paying it forward by donating the product to a dog in need.

Still, we can handle this case-by-case so please reach out to support@tratez.com

If the wrong product, or a damaged product is delivered, please reach out to support@tratez.com

For more information about our 90 Day Guarantee, click here.