We process orders within 24 hours (excluding weekends).

Orders placed after Friday at 12 PM ship out Monday morning.

Estimated Delivery Times:

• 🇺🇸 Continental USA: 2–5 business days
• Alaska, Hawaii & U.S. Territories: Up to 14 business days

You’ll receive a tracking number as soon as your order ships.

📦 Product Returns 

Opened jars can’t be returned, since we can’t ensure the safety or freshness of edible products once they leave our facility.

Unopened jars can be returned for a refund less a $15 restocking fee per jar, which covers the return label and restocking. 

Please email support@tratez.com to start a return. 

If you receive the wrong or a damaged product, reach out and we’ll make it right at no cost.

For more information about our 90 Day Guarantee, click here.