Shipping & Returns 

With TRATEZ, not only do we believe in providing the best quality supplements for dogs but we also provide the best customer service to their owners. 

 

AMAZON SHIPPING TIME

Please note we have 24 hour processing times. 

Also Note - All orders placed on Friday past 12pm, Saturday & Sunday will be shipped MONDAY. 

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	2-5 Business Days
Alaska, Hawaii and U.S. Territories	Max delivery time 14 business days.

You will receive an email with a tracking number once your order is shipped.

 

Refunds & Exchanges

To inquire about exchanges/refunds regarding damaged or defective products, please reach out to us by sending an email through the Contact Us page.

Please note; to take advantage of our 30 Day Guarantee, you must have administered our product for 30 consecutive days. 

Please note, in the off chance you are unable to administer our supplements due to taste, this will not constitute a refund. You will be asked to take steps to hide the chew in foods, so that a minimum full 30 days can be administered.